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FAQ

1. How long does shipping take?

We offer standard shipping with delivery typically within 5-15 business days, depending on your location and the shipping method chosen at checkout.

2. What is your return policy?

We understand that sometimes items may not meet your expectations. You can return your purchase within 30 days of receipt for a refund or exchange. Please visit our Returns & Exchanges page for detailed instructions.

3. Do you offer expedited shipping?

Currently, we only offer standard shipping. However, if you require expedited shipping, please contact our customer support team, and we'll do our best to accommodate your request.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

5. Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping times may vary depending on your location and customs regulations.

6. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

7. Can I cancel or modify my order?

Once your order has been placed, it may not be possible to cancel or modify it. However, please contact our customer support team, and we'll do our best to assist you.

8. Are all your products authentic?

Yes, we guarantee that all products sold on our website are 100% authentic. We work directly with reputable suppliers and brands to ensure the authenticity of our products.

9. Do you offer discounts or promotions?

Yes, we frequently offer discounts, promotions, and special deals on our products. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers.

10. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to help. You can contact us through the Contact Us page on our website, or send an email to support@mysticmerch.shop